Exchange and Return Policy

Though we take utmost care while delivering the right outfit for you, we understand that sometimes the outfit might not give you 100% satisfaction. Worry not ! We do offer a seven day returns policy !

As a friendly bunch of people, we want you to be happy with the outfit so that you can flaunt it & get compliments :)

We take returns very seriously as we care about what’s being delivered to you. However, we do accept returns only in the following cases:

Damaged: This is a highly unlikely scenario as we lay significant emphasis on quality! All outfits pass through multiple levels of checks before being delivered. Our courier partners also work under the motto of “Handle with Care”. Still, if the product received by you is damaged, we’ll be happy to take it back.
Size Mismatch: Oh no! Did you happen to order the wrong size? Don’t worry, we’ll be happy to help you on this.
No exchange without parcel opening video (clearly showing the damage)
Please contact us on +91 8637625042 in case of any damage within 24 hours of receipt of parcel with the parcel opening video.
In case of valid claim of damage / size mismatch, we will ship the replacement product. However, if the same outfit is not available, the customer can choose another amazing outfit. Refunds would not be given in any instance.
Also, this being online sales, there may be slight variations in the color/finish/fabric depending on the screen resolution of your devices and also the camera lights. No returns/exchange/cancellation/refund will be entertained in such cases.

FAQs

I had customized/altered my outfit. Can I still return the same?

Customized outfits are made exclusively for the “Unique You” and they cannot fit other customers. Hence sadly, we won’t be able to accept returns for such outfits.

Do I need to pay for my returns?

Nay! Don’t worry about this. We have this covered for you. In case of any special situations where we are not able to collect the outfit, please ship it to the address below and we will reimburse the cost to you. Please do not forget to save the shipping receipt :)

Can I send the outfit through the same delivery guy if I don’t like it?

No, all our returns have a separate procedure. We will have the outfit picked up separately, at a time convenient for you!

Do I need to return with the same packaging?

Yes, please ensure that the original packaging, tags and labels are not tampered with. The claim for returns will not be processed without the same. An outfit where the label and tag has been removed will be considered as used and not eligible for refund/exchange.

How much time does it take for the refund?

Once the returned product is processed by our QC team, the refund will be credited to your account. This process could take upto 14 working days.

Under what condition will my return not get accepted?

Generally, we are flexible in our returns policy and we ensure all genuine return claims are processed at the earliest. However, we will not be able to accept the returns under the below conditions:

Used/washed outfits
Original packaging not provided
Customized outfits
Returns requested after 15 days of delivery
Outfits that were already exchanged once

Cancellation By Viaan Apaprels

Please note that there may be certain orders that we are unable to accept/fulfill and must cancel.

We reserve the right at our sole discretion to refuse or cancel any order for any reason.

Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We may also require additional verification or information before accepting any order.

We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

If your order is cancelled after you have been charged the said amount will be reversed back in your Account with Voucher Credit, You can use the same amount to order anything else from the website anytime with no validity period.

The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.